Refund policy

At EchoOutlet, your satisfaction is our top priority. If you are not completely happy with your purchase, we make returning items easy and worry-free.

Returns

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, unworn, in their original condition, and in their original packaging with all tags attached.
  • No restocking fees will be charged.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return: intimate apparel, swimwear, and earrings. These items are final sale and cannot be returned or exchanged.

Return Shipping

Defective or Incorrect Items: If the product is damaged, defective, or incorrect, Echo Outlet LLC (the operator of EchoOutlet) will cover 100% of the return shipping costs. We will provide a pre-paid shipping label.

Customer Remorse: For change of mind or personal preference returns, the customer is responsible for the actual cost of return shipping.

Refunds

Once your returned item is received and inspected, your refund will be processed within 14 business days.
Refunds are issued to the original payment method.
You will receive a confirmation email once the refund has been completed.

Late or Missing Refunds

If you have not received your refund within 14 business days of our confirmation email, please check your bank account once more, then contact your credit card company or bank as processing times may vary. If you still have not received your refund, please contact us at support@echooutlet.com.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us immediately at support@echooutlet.com with photos of the item and packaging. We will provide a replacement or full refund at no extra cost.

Order Cancellation

Orders may be canceled within 24 hours of purchase. To request a cancellation, please contact us at support@echooutlet.com with your order number. If the order has already been processed or shipped, cancellation may not be possible.

How to Return an Item

To request a return, please contact our Customer Support team:

Email: support@echooutlet.com
Contact Form: Get in Touch

Please include:

  1. Order number
  2. Item or items you want to return
  3. Reason for return
  4. Photos if the item is damaged, incorrect, or defective

Contact Information

Transparency is the foundation of our relationship with customers. Below you will find all the operational and legal details of our company.

ECHO OUTLET is operated by Echo Outlet LLC

Registered Office and Operations

Company: Echo Outlet LLC
Company Number: ACC Business ID 25054045
Address: 4539 N 22nd St, Ste R, Phoenix, AZ, 85016, Maricopa, USA

Contact and Customer Support

We are here to help. Our support team is dedicated to resolving any doubts or requests.

Email: support@echooutlet.com
Contact Form: Get in Touch 

Customer Service Opening Hours:

Monday to Friday
8:00 a.m. to 5:00 p.m. (MST) Mountain Standard Time (Phoenix)

Response Time: We strive to respond to all emails within 24 business hours.