Refund policy

Last Updated: August 18, 2026

At Echo Outlet, we strive to provide high-quality wooden hangers and wardrobe accessories along with a smooth and reliable shopping experience. This policy explains how cancellations, returns, replacements, and refunds are handled for customers whose orders are delivered within the United States.

OVERVIEW AT A GLANCE

Subject	Policy
Return Window	30 Days After Delivery
Return Shipping — Change of Mind	Customer Responsibility
Return Shipping — Defective/Damaged/Incorrect	Echo Outlet Responsibility
Restocking Fee	$0.00 — No Restocking Fee
Refund Processing	Within 5 Business Days After Return Approval
Refund Method	Original Payment Method
Shipping Coverage	United States Only

1. RETURN WINDOW

You may request a return within 30 days of receiving your order.

This return window applies to eligible products purchased through Echo Outlet.

To be eligible for a standard return, the item must be:

Unused and unworn.
In its original condition.
Free from damage caused by customer use or handling.
Returned with its original packaging where reasonably possible.
Accompanied by the order number or other information that allows us to identify the purchase.

Returns requested after the 30-day return period may not be accepted unless the product is defective or otherwise covered by applicable law.

2. RETURN ADDRESS

Returns must be sent to the return address provided by our customer service team.

Return Address:

8350 E Evans Rd
Scottsdale, AZ 85260
United States

Please do not send a return to this address before contacting us. Return instructions may vary depending on the order and reason for the return.

This location is used for return processing and is not intended as a customer walk-in or drop-off location.

3. RETURN CONDITIONS

For a full refund under our standard change-of-mind return policy, the following conditions should be met:

The product has not been used.
The product has not been damaged, modified, or altered.
The product is returned in its original condition.
Original packaging and included components should be returned where reasonably possible.
The returned product must be securely packaged to prevent damage during transit.

Customers may inspect a product as reasonably necessary to determine whether it is suitable for them. However, excessive handling, use, damage, or other actions that reduce the value of the product may affect the amount refunded, where permitted by applicable law.

4. RETURN COSTS: WHO PAYS WHAT?

A. Change of Mind

If you decide that you no longer want the product, ordered the wrong item, or simply changed your mind, return shipping costs are generally the responsibility of the customer.

The original shipping charge, if any, may also be non-refundable unless otherwise required by applicable law.

B. Defective, Damaged, or Incorrect Items

If you receive an item that is:

Damaged during delivery;
Defective;
Incorrect; or
Significantly different from the product ordered,

please contact us before returning the item.

Where the issue is confirmed to be our responsibility, Echo Outlet will cover reasonable return shipping costs and may provide a replacement or refund, depending on the circumstances.

5. RESTOCKING FEES

We do not charge restocking fees for eligible returns.

No standard restocking fee will be deducted from an approved refund.

6. HOW DO I START A RETURN?

Please follow these steps:

Step 1 - Contact Us

Email support@echooutlet.com with:

Your full name;
Order number;
Product name;
Reason for the return;
Photos, if the product is damaged, defective, or incorrect.

Step 2 - Receive Return Instructions

Our customer service team will review your request and provide the appropriate return instructions.

Please wait for these instructions before shipping your item.

Step 3 - Prepare Your Package

Securely package the product to prevent damage during return transit.

Where reasonably possible, use the original packaging and include your order number or packing information inside the package.

Step 4 - Ship the Return

Send the package using the return instructions provided by our customer service team.

For higher-value returns, we strongly recommend using a tracked shipping service and keeping your shipping receipt until the return has been received and processed.

Echo Outlet may not be responsible for a return package that is lost in transit when the customer has chosen and arranged the return shipping.

7. REFUNDS

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved:

The refund will generally be processed within 5 business days.
The refund will be issued to the original payment method used for the purchase.
Your payment provider or bank may require additional time to make the funds available in your account.

If a returned product does not meet the applicable return conditions, we may contact you to discuss the available options.

8. WHAT IS REFUNDED?

For an approved full return, the eligible purchase amount will be refunded according to the applicable terms of the order and this policy.

For a partial return, the purchase price of the eligible returned item(s) will generally be refunded.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.

9. LATE OR MISSING REFUNDS

If you have not received your refund after we have confirmed that it was processed:

Check your bank account again.
Contact your credit card company or payment provider.
Check whether your bank has a pending transaction or processing delay.
If you still cannot locate the refund, contact us at support@echooutlet.com.

Banks and payment providers may require additional processing time before a refund appears on your statement.

10. EXCHANGES AND REPLACEMENTS

We may provide a replacement when an item arrives defective, damaged, or incorrect.

Defective or Damaged Item

If your product arrives damaged or has a confirmed manufacturing defect, contact us with your order number and supporting photographs.

Depending on availability and the circumstances, we may offer:

A replacement;
A refund; or
Another appropriate resolution.

Wrong Item Received

If we sent you the wrong product, please contact us before returning it. We will provide instructions for resolving the issue.

Change of Mind

If you want a different product because you changed your mind or selected the wrong product, you may return the original eligible item according to this policy and place a new order for the replacement product.

11. NON-RETURNABLE ITEMS

Unless defective or otherwise required by applicable law, certain items may not be eligible for return, including:

Gift cards;
Personalized or custom-made products;
Products that have been used or damaged after delivery;
Products that cannot reasonably be resold due to their condition;
Items specifically identified as final sale or non-returnable at the time of purchase.

Any applicable non-returnable status will be communicated on the relevant product page or at checkout.

12. DAMAGED ITEMS UPON DELIVERY

If your package arrives damaged, please contact us within 30 days of delivery.

To help us investigate the issue, please provide:

Your order number;
A description of the damage;
Photos of the product;
Photos of the shipping box and packaging, where available.

Do not discard the damaged product or packaging until we have advised you on the next steps.

13. MANUFACTURING DEFECTS

If you believe your product has a manufacturing defect, contact us at support@echooutlet.com with your order information and photographs showing the issue.

We will review the claim and determine the appropriate resolution based on the product, nature of the defect, and applicable law.

This policy does not limit any rights or remedies that you may have under applicable U.S. federal or state law.

14. CANCELLATION POLICY

If you need to cancel an order, please contact us as soon as possible at support@echooutlet.com.

We will make reasonable efforts to cancel your order before it enters processing or fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery if the order qualifies under this policy.