Privacy policy

Last Updated: August 18, 2026

Echo Outlet, operated by Echo Outlet LLC, operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and reliable shopping experience (the “Services”).

This Privacy Policy describes how we collect, use, process, and disclose personal information when you visit, use, make a purchase, submit information through, or otherwise communicate with us through the Services.

For purposes of applicable data protection laws, Echo Outlet acts as the data controller of your personal data (referred to as personal information throughout this policy).

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy and how we may collect, use, and disclose your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be associated or linked with you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact information including your name, billing address, shipping address, email address, and phone number.
Payment and transaction information including payment method, transaction details, order information, payment confirmation, and related billing information.
Account information including your email address, account credentials, preferences, and settings if you create an account.
Order information including products you view, add to your cart, purchase, return, exchange, or cancel.
Customer communications including information you provide when contacting our customer service team or submitting an inquiry.
Device information including information about your device, browser type, operating system, IP address, network connection, and other technical identifiers.
Usage information including information about how you interact with and use our website and Services.

Payment card information may be processed directly by third-party payment processors. We do not necessarily store complete payment card numbers on our own systems.

How Do We Use Your Information?

We use personal information to operate our business, process orders, provide customer service, improve our Services, maintain security, and comply with applicable legal obligations.

Depending on how you interact with us, we may use personal information to:

Process and fulfill orders;
Process payments;
Arrange shipping and delivery;
Send order confirmations and tracking information;
Communicate with you about your orders;
Respond to customer service requests;
Manage customer accounts;
Provide, maintain, and improve our website and Services;
Personalize your shopping experience;
Send marketing and promotional communications where permitted;
Allow you to opt out of promotional communications;
Detect, prevent, and investigate fraud or unauthorized transactions;
Protect the security and integrity of our Services;
Resolve disputes and enforce our agreements;
Comply with applicable federal, state, and local laws and regulations.

We do not sell your personal information to third parties.

How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The nature of the information;
The purpose for which it was collected;
Whether you maintain an account;
Whether the information is necessary to complete a transaction;
Our legal, accounting, tax, and regulatory obligations;
The need to resolve disputes;
The need to enforce our agreements; and
Other legitimate business requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Marketing information may be retained until you unsubscribe or otherwise request that we stop using it for promotional communications, subject to applicable law.

Cookie retention periods may vary depending on the type and purpose of the cookie.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our Services, process transactions, or comply with legal obligations.

These may include:

E-commerce and website service providers that help us operate our online store and website;
Payment processors that process payments and transactions;
Shipping and fulfillment providers that assist with processing and delivering orders;
Customer service providers that help us communicate with customers;
Analytics and technology providers that help us understand and improve website performance;
Marketing service providers, where permitted and where applicable;
Professional advisors, such as legal, accounting, or business advisors;
Government authorities or law enforcement, when required by law or when reasonably necessary to protect our legal rights;
Business transaction parties in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.

We require service providers that process personal information on our behalf to handle that information in accordance with applicable contractual and legal requirements.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method selected at checkout, these providers may include services associated with major payment networks and digital payment platforms such as Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, or Shop Pay.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Echo Outlet does not require customers to send complete payment card information by email or through customer service communications.

Shipping and Fulfillment

To fulfill and deliver your order, we may provide relevant information to shipping, logistics, fulfillment, and delivery providers.

This information may include:

Customer name;
Shipping address;
Phone number;
Email address;
Order details; and
Tracking or delivery information.

We share only information reasonably necessary to fulfill and deliver your order.

Third-Party Services

Our Services may rely on third-party providers to operate our website, process payments, provide analytics, support customer communications, manage orders, facilitate shipping, and perform other business functions.

Third-party providers may process personal information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services when appropriate.

International Data Transfers

Some service providers or technology providers we use may process information outside the United States.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that information is handled in accordance with applicable privacy and data protection requirements.

By using our Services, you acknowledge that your information may be processed in locations outside the state or country where you are located, subject to applicable law.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at support@echooutlet.com.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure.

Therefore, while we take reasonable steps to protect personal information, we cannot guarantee that our systems or transmission methods will be completely secure or impenetrable.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Know / Access — You may request information about the personal information we collect, use, or disclose about you.
Right to Delete — You may request deletion of personal information, subject to applicable legal exceptions.
Right to Correct — You may request correction of inaccurate personal information.
Right to Data Portability — Where applicable, you may request a copy of certain personal information in a portable format.
Right to Opt Out of Marketing — You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.
Right to Withdraw Consent — Where processing is based on consent, you may withdraw consent where applicable.
Right to Non-Discrimination — Where applicable law provides this right, we will not discriminate against you for exercising your privacy rights.

Certain rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, promotions, offers, or other Echo Outlet updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send non-promotional communications necessary to complete or manage your orders, respond to your requests, or provide important account or service information.

Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions;
Remember preferences;
Maintain shopping cart functionality;
Understand website usage;
Improve website performance;
Analyze traffic;
Provide relevant marketing where applicable; and
Improve your overall shopping experience.

You may be able to control or disable certain cookies through your browser settings or available cookie-management tools.

Disabling certain cookies may affect the functionality of portions of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not operate.

The presence of a third-party link on our website does not necessarily constitute an endorsement of that third party.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Do Not Sell My Personal Information

Echo Outlet does not sell personal information to third parties.

If our data practices change in the future, we will update this Privacy Policy and provide any notices or choices required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

The updated version will be posted on this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.