Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Once dispatched, delivery generally takes 4–6 business days.
The total estimated delivery time is 5–8 business days.
Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Where do orders ship from?
We work with trusted international fulfillment partners. Orders may be dispatched directly from our fulfillment partners in Asia.
How much does shipping cost?
We offer free shipping on orders within the United States.
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
What is your return policy?
You can return eligible items within 30 days of receiving your order.
Items should be unused and in their original condition and packaging where reasonably possible.
Please see our Refund & Returns Policy for complete details and return requirements.
How do I track my order?
Once your order has been dispatched, we will send tracking information to the email address provided during checkout.
If you have not received your tracking information, please check your spam or junk folder or contact us at support@echooutlet.com.
What payment methods do you accept?
We accept payment methods available through our checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary depending on your checkout and payment provider.
Can I cancel my order?
Yes. You may request cancellation within 24 hours of placing your order by contacting us at support@echooutlet.com.
After 24 hours, your order may already be in processing or fulfillment and cancellation may no longer be possible.
If cancellation is no longer available, you may be able to return the order after delivery according to our Refund & Returns Policy.
My item arrived damaged. What should I do?
Please contact us at support@echooutlet.com as soon as possible after receiving your order.
Include your order number and, where applicable, photographs showing the damage.
We will review the issue and provide an appropriate resolution in accordance with our Refund & Returns Policy.
How can I contact Echo Outlet?
You can contact us by email or phone.
Email: support@echooutlet.com
Phone: +1 (480) 808-5866
Business Address: 4539 N 22nd St, Ste R, Phoenix, AZ 85016,United States
Customer Service Hours (MST):
Monday to Friday: 8:00 AM – 5:00 PM
Saturday to Sunday: Closed
Return Address:
8350 E Evans Rd, Scottsdale, AZ 85260, United States
Company Information:
Trading As: Echo Outlet
Legal Entity: Echo Outlet LLC
Company registration number: 25054045
Echo Outlet LLC is a US-registered company trading under the brand name Echo Outlet.